COOL FACTORY Business Review

As there are numerous data points that TrustScore uses for its assessment, there are many different ways your business can enhance your TrustScore, such as actively engaging with customers, promptly addressing feedback, maintaining accurate business information, and ensuring compliance with industry standards. Regularly updating your online presence and encouraging satisfied customers to leave positive reviews can also contribute to a higher score.

Claiming your business profile allows you to manage and update your business information while gaining access to analytics and key insights. Your business profile will also be granted the Verified Company badge. Through our backend dashboard, you will also be provided the code snippet to seamlessly integrate the Scam.SG Verified Badge onto your website.

You can claim your business by going to our Claim Your Business page and follow the outlined steps to authenticate your association with the business. You will be required to register a user account and submit several documents for verification.

If you encounter a TrustScore that seems inaccurate, you can contact Scam.SG to provide evidence or clarification regarding your business practices. Our team will investigate the submitted information, and if necessary, update the data points of your business for the TrustScore engine to ensure accuracy. We believe that this collaborative approach helps maintain the reliability of the TrustScore.

Scam.SG is a transparency platform that compiles publicly available business information to help consumers make informed decisions. Business profiles cannot be removed, but you can claim your profile to manage your information, respond to reviews, and improve your TrustScore. If you believe your profile contains inaccurate information, please contact our support team for review.

Scam.SG maintains transparency by preserving all reviews. However, if a review violates guidelines or is factually incorrect, you can request a review for potential removal. For transparency and audit purposes, we move reviews offline instead of deleting them.

The frequency of updates depends on data availability and the occurrence of significant events affecting the business's authenticity. We continuously monitor numerous data sources to ensure that any changes in a business's status are promptly reflected in its TrustScore, providing users with up-to-date information for their decision-making processes.

While our AI engine is highly accurate, mistakes can happen due to several reasons such as data inaccuracies from data sources. If you believe that your business has been mistakenly flagged as a potential scam, you can reach out to us via our contact form with evidence supporting your legitimacy. Our dispute resolution team will follow up with you.

We employ AI-driven analysis to assess the credibility of reviews and reports, but also rely on user feedback to identify and address potential inaccuracies.

Yes, after claiming your profile, you can provide supplementary information to offer a clearer picture of your operations and enhance trustworthiness.

Yes, you can use our Report a Scam form to report suspicious businesses.

You need to have a registered user account with us to provide a review. Once you have successfully logged in to Scam.SG, navigate to the respective business profile and leave your review.

Publishing a business profile on Scam.SG does not infringe on copyrights, as we utilise publicly available information to inform consumers and promote transparency.